Cancellation Policy
Transparent, fair, and easy to understand — know your options before you book.
Free Cancellation Within 24 Hours
Book with confidence — cancel for free if your plans change within the first 24 hours of booking.
Cancellations Within the First 24 Hours
If your reservation was made less than 24 hours ago, you may cancel it easily:
- 1Go to "Find My Reservations"
- 2Enter your email and reservation number
- 3Select your booking
- 4Click "Cancel Reservation"
Cancellations After 24 Hours
If more than 24 hours have passed since your booking, you can still submit a cancellation request directly from your reservation. Follow these steps:
- 1Go to "Find My Reservations": Click here to find your booking using your email and confirmation code.
- 2Select your booking: Locate the reservation you wish to cancel and open it.
- 3Click "Request Cancellation": Instead of an automatic cancellation, this will submit a cancellation request to our support team for review.
- 4Wait for our team's response: Our support team will review your request and reply within 1–2 business days. Refund eligibility depends on the cancellation policy of the specific parking location.
No Show Policy
A "No Show" occurs when a guest fails to arrive at the parking location on the reserved check-in date without prior cancellation or notice. The following terms apply:
- If you do not present yourself at the location on your scheduled arrival date, your reservation will be classified as a No Show.
- In most cases, a No Show will result in the cancellation or refund request being denied, as the parking space was reserved and held exclusively for your use.
- In certain circumstances and at our sole discretion, a future booking credit may be offered in lieu of a refund, which can be applied toward a new reservation on our platform.
- Each case is evaluated individually. Extenuating circumstances (e.g., documented medical emergencies) may be considered upon request.
Location-Specific Policies
Each parking location operates independently and may apply:
- Late cancellation fees
- Administrative charges
- Non-refundable conditions for certain rates or dates
- Restrictions during peak travel periods or special events
By completing your reservation, you acknowledge and agree to these location-specific terms.
Payments, Refunds & Dispute Policy
To ensure fairness and prevent unauthorized disputes:
- All reservations are confirmed digitally with booking details sent via email
- Customers are responsible for reviewing dates, times, and location details before confirming
- Refund eligibility is determined based on the applicable cancellation policy at the time of booking
- Failure to use a reservation (no-show) does not guarantee a refund
Chargebacks & Payment Disputes
Before initiating a dispute with your bank or credit card provider, please contact our support team. Filing a chargeback without first contacting us may:
- Delay resolution times
- Result in denial of refund if policy terms were met
- Lead to restriction from future bookings on our platform
We are committed to resolving issues quickly and fairly.
How to Avoid Fees or Issues
- Double-check your reservation details before booking
- Review the cancellation policy of the selected location
- Cancel within the first 24 hours when possible
- Contact support if your plans change
Need Help?
We're here to resolve any issue quickly and efficiently.